Effective January 1, 2022, Capital BlueCross administers behavioral/mental health benefits for all Lehigh University medical plans.
Behavioral health benefits include services such as counseling (both individual and family), substance abuse treatment and psychiatric care. To review how your behavioral health benefits are structured depending on which medical plan you participate in, see page 8 of the 2022 Flexible Benefits Enrollment and Reference Guide.
What You Need To Know
By now, all employees participating in Lehigh’s medical insurance plans for the 2022 calendar year should have received new insurance cards. These new cards will have the correct benefit and contact information for this year. If you have old cards, please discard them.
If you or a dependent who is covered under Lehigh’s medical plan needs behavioral health services, call the phone number on the upper right corner of the back of your insurance card labeled “Behavioral Health” (see photo). That number, (1-800-216-9748 for Keystone HMO participants, or 1-866-322-1657 for PPO/HDHP participants), will be staffed by Capital Blue Cross customer service agents who will be able to guide you.
To search online for a participating provider, go to www.capbluecross.com and use their Find a Doctor search function. You can type in a service such as “Counseling” or “Psychiatry” if you’re unsure of who you would like to see. If you have a specific provider in mind already, call the provider’s office to double check that they accept your insurance coverage, or search online on the Capital site.
In all cases, don’t forget to call the number on the back of your insurance card before seeing the provider so your visits can be preauthorized.
Ancillary Behavioral/Mental Health Services
Benefits eligible Lehigh employees and their dependents have access to other services that can support their mental health needs.
Employee Assistance Program
Employee Assistance Programs (EAP) are designed to assist employees during a variety of difficult times. Lehigh’s is managed by Uprise Health (formerly Integrated Behavioral Health (IBH)) and is available to eligible employees and any of their eligible dependents who could benefit from their services.
The EAP provides confidential access to professional counseling services for help in confronting such personal problems as:
- Alcohol and other substance abuse
- Marital and family difficulties
- Financial or legal troubles
- Emotional distress
Services include
- Problem assessment
- Short-term counseling
- Referral to appropriate community and private services
- Three assessment/brief service counseling sessions per incident at no cost to the employee
- The Uprise Health website which includes a wide variety of work/life resources (enter access code "lehigh")
For More Information
- Read Lehigh’s EAP Policy
- Call Uprise Health: 1-800-395-1616.
- Visit the Uprise Health website (enter access code "lehigh")
Health Advocate
Health Advocate can assist you if you have issues with your insurance billing for behavioral health issues, as they can with any medical insurance billing issues. In addition, the Health Advocate website curated especially for Lehigh employees includes a wide range of educational materials such as videos and blog posts. Topics include stress, anxiety, depression, and addiction.
ConsumerMedical
You’ll find a library of webinars by experts in their fields on the ConsumerMedical website. Visit their website to access educational resources about a variety of behavioral health topics.